Complaints and Service Requests
Service Summary
Use the GRM service request channel to report city service issues, submit complaints, request feedback, and track follow-up for public service concerns.
Who Can Access This Service
- Residents
- Businesses
- Visitors
- Community groups
- Public institutions
Required Documentation & Credentials
- Issue category and description
- Location, estate, street, or landmark
- Photo or document evidence where useful
- Your name and contact details for feedback
- Urgency level and public safety impact
Steps to Complete Pathway
- 1Choose the issue category, such as waste, drainage, roads, lighting, public health, or service delivery.
- 2Provide location details and supporting evidence.
- 3Submit the report through the GRM/service request form.
- 4Receive acknowledgement and reference details where available.
- 5Track updates through the service desk or follow-up contact.
Charges & Fees
No fee for submitting a public complaint or service request.
Processing Timeline
The service charter indicates urgent complaints are acknowledged within 24 hours, standard complaints within 24 to 48 hours, and serious or ongoing complaints within 14 to 30 days.
Associated Forms & Guides
Common Questions
What can I report through GRM?
You can report service concerns such as waste collection, drainage, roads, lighting, public health, market issues, public spaces, and service delivery complaints.
Do I have to give my contacts?
Contact details help the city acknowledge your complaint and provide follow-up. Sensitive reports should still include enough information for verification.