Roads and Drainage
Service Summary
Use this service to report blocked drains, damaged roads, flooding risk, unsafe pedestrian areas, and road maintenance needs across Eldoret.
Who Can Access This Service
- Residents
- Motorists
- Public transport operators
- Businesses
- Neighbourhood associations
Required Documentation & Credentials
- Location, estate, road name, or landmark
- Issue type: drainage, pothole, flooding, road edge, signage, or access
- Photo evidence where safe to capture
- Urgency and public safety impact
- Contact details for follow-up
Steps to Complete Pathway
- 1Identify whether the complaint relates to drainage, road condition, access, or public safety.
- 2Submit location details and evidence through the GRM/report issue channel.
- 3Receive acknowledgement and a reference where available.
- 4Technical teams review priority, route planning, and works requirements.
- 5Follow up through the service desk for serious or recurring issues.
Charges & Fees
No fee for reporting public drainage or road maintenance complaints.
Processing Timeline
Urgent complaints should be acknowledged within 24 hours; serious or ongoing cases may require 14 to 30 days for structured follow-up.
Associated Forms & Guides
Common Questions
How do I report flooding near River Sosiani or estate drains?
Use the report issue form and include the estate, landmark, current water level risk, photos where safe, and whether homes, businesses, or roads are affected.
Is there a charge to report potholes?
No. Reporting a public road maintenance concern does not attract a fee.