Infrastructure Maintenance
Service Summary
Report faulty, vandalised, or missing street lights so Eldoret City can prioritise public safety and smart infrastructure maintenance.
Who Can Access This Service
- Residents
- Business owners
- Neighbourhood associations
- Public institutions
- Road users
Required Documentation & Credentials
- Exact location, estate, street, or landmark
- Pole number if visible
- Description of the fault
- Photo or night-time visibility evidence where available
- Contact details for feedback
Steps to Complete Pathway
- 1Capture the exact street light location and fault type.
- 2Submit the request through report issue or service desk channels.
- 3Receive acknowledgement and reference details.
- 4City technical teams assess safety priority and repair requirements.
- 5Follow up using the report reference where provided.
Charges & Fees
No public reporting fee. Repair costs are handled through city maintenance programmes.
Processing Timeline
Urgent safety issues should be acknowledged within 24 hours; standard complaints are acknowledged within 24 to 48 hours.
Common Questions
What details help street lighting teams respond faster?
Provide the estate, road, landmark, pole number if available, and a clear description of whether the light is off, damaged, flickering, or vandalised.
Can I request lighting for a dark public area?
Yes. Submit the request with the location and public safety concern so it can be reviewed through city infrastructure planning.