Official platform of The City of Eldoret

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Contact and service desk

Contact The City of Eldoret

Reach the right The City of Eldoret team for city services, public information, website support, and non-emergency service issues.

Report a service issue

Postal address

P.O. Box 64-30100 Eldoret, Kenya

Office hours

Monday to Friday, 8:00 am to 5:00 pm

Emergency guidance

For life-threatening emergencies in Kenya, call 999 or 112 immediately. Use The City of Eldoret contacts for city service follow-up, public safety reporting, and non-emergency service issues.

Contact options

Get to the right team

Select the type of request you need to make. One focused form opens at a time, keeping the process clear on any device.

General enquiry

Send a service, office, document, or public information enquiry to The City of Eldoret.

Privacy notice: The City of Eldoret uses the details you provide to acknowledge, route, respond to, and retain a record of your request. Do not include sensitive personal information unless it is necessary for the matter you are reporting.