Help Center
Frequently Asked Questions
Find quick answers to common citizen, business, investor, and transparency questions.
Most requested topics
The help center is structured around tasks: applying, paying, reporting, downloading, contacting, and tracking public information.
Frequently Asked Questions
What are Eldoret City office hours?
Official service hours are Monday to Friday, 8:00 am to 5:00 pm.
How do I report a city service issue?
Use the 311/GRM service request page or the report issue form with location, category, and evidence.
Where are public notices published?
Public notices are available in the Transparency Portal and News and Content Hub.